Build and govern AI agents
A hands-on program that takes your teams from fundamentals to configuring, deploying, and governing AI agents on real business use cases — led by consultants who've shipped them.
Who it's for
This track has a lane for every role that touches the platform.
What you'll learn
Outcomes your team can apply the Monday after training.
Agentforce fundamentals
Architecture, capabilities, and where agents fit in your Salesforce landscape.
AI-powered interactions
Design agent conversations that resolve real customer and internal requests.
Prompt engineering
Write, test, and refine prompts that produce reliable, on-brand outputs.
Agent configuration
Actions, topics, and grounding — configured against business use cases.
Governance & security
Guardrails, permissions, and safe deployment your compliance team will accept.
Deploy with confidence
Take an agent from sandbox to production and measure its impact.
Curriculum
8 modules, built around hands-on labs — not slideware.
Agentforce Overview
The platform, the agent model, and business value.
Why Agentforce?
Use cases across service, sales, and marketing.
Prompt Engineering
Prompt design, testing, and iteration in the org.
Agent Configuration
Topics, actions, and grounding to your data.
Business Use Cases
Mapping agents to real workflows and KPIs.
Governance & Security
Guardrails, permissions, and audit.
Hands-on Labs
Build, test, and refine agents end-to-end.
Deploy & Measure
Go-live, adoption, and impact measurement.
Hands-on, not hypothetical
Every module ends in a lab using a real org and business scenarios — the way your team will actually work.
Explore other tracks
Bundle multiple platforms into a single role-based curriculum.
Frequently asked questions
Everything enrolment and delivery.
Who should attend this program?+
Anyone whose role touches the platform — from marketing and business users to admins, developers, architects and leadership. Content is delivered in role-based lanes so every attendee learns exactly what moves their work forward.
How is the training delivered?+
Live and instructor-led. Choose virtual, on-site, or hybrid delivery. Every module ends in a hands-on lab in a real Salesforce org.
Do participants get a certificate?+
Yes — every participant receives a Genetrix certificate of completion, plus 30 days of post-training support from your instructor.
How is pricing calculated?+
Every engagement is scoped to your team — size, roles, delivery format, industry and customization. We quote transparently after a short discovery call, so you only pay for what your team actually needs.
Ready to bring Agentforce in-house?
Tell us your team size, roles and goals. A Genetrix consultant will call you back with a customized curriculum and quote — no list price, no surprises.